Milford Bank logo Zelle logo

Frequently

Asked

Questions

WHAT IS ZELLE®?

Zelle is a fast, safe and easy way to send coin straight between nigh whatsoever bank accounts in the U.S., typically within minutesi. With only an email address or U.S. mobile phone number, y'all tin can ship coin to people you trust, regardless of where they bank2.

WHO CAN I Send MONEY TO WITHZELLE?

You lot tin can send coin to friends, family and others you lot trusttwo. Since money is sent directly from your banking concern business relationship to another person'due south bank account inside minutes1, it'southward important to but transport money to people yous trust, and e'er ensure you've used the correct email address or U.Southward. mobile number.

HOW DO I USEZELLE?

You tin send, request, or receive money withZelle. To get started, log into your online cyberbanking or mobile app and select "Send Money with Zelle®". Enter your email address or U.S. mobile phone number, receive a sometime verification lawmaking, enter it, accept terms and weather condition, and you're ready to start sending and receiving withZelle. To transport coin usingZelle, just select someone from your mobile device'due south contacts (or add a trusted recipient's electronic mail address or U.S. mobile phone number), add together the amount you lot'd like to transport and an optional note, review, and so hit "Send." In most cases, the money is available to your recipient in minutes1. To request coin usingZelle, cull "Request," select the individual(s) from whom you'd like to request money, enter the corporeality you'd like to request, include an optional note, review and hit "Request"3. To receive coin, simply share your enrolled email address or U.S. mobile phone number with a friend and inquire them to send you money withZelle.

SOMEONE SENT ME Coin WITHZELLE, HOW Exercise I RECEIVE IT?

If you accept already enrolled withZelle, you do non need to accept whatsoever farther action. The money volition move straight into your banking concern account, typically within minutes1. If y'all have not yet enrolled withZelle, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select your financial establishment.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attending to the email accost or U.Due south. mobile number where you lot received the payment notification - you lot should enroll withZelle using that email address or U.South. mobile number to ensure you receive your money.

WHAT TYPES OF PAYMENTS CAN I Make WITHZELLE?

Zelle is a dandy way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2. Since coin is sent directly from your bank business relationship to another person's depository financial institution account within minutes1,Zelle should only be used to ship coin to friends, family and others you trust. Neither The Milford Banking company nor Zelle offer a protection program for any authorized payments made withZelle – for case, if you exercise not receive the item y'all paid for or the detail is not equally described or as yous expected.

HOW DO I GET STARTED?

It'due south piece of cake –Zelle is already bachelor within your mobile banking app and online banking! Check our app or sign-in online and follow a few simple steps to enroll withZelle today.

WHAT IF I Desire TO Ship Money TO SOMEONE WHOSE Depository financial institution DOESN'T OFFERZELLE?

You can discover a full list of participating banks and credit unions live withZelle here. If your recipient's financial establishment isn't on the list, don't worry! The list of participating financial institutions is ever growing, and your recipient can nevertheless useZelle by downloading theZelle app for Android and iOS. To enroll with theZelle app, your recipient will enter their basic contact information, an email address and U.Due south. mobile number, and a Visa® or Mastercard® debit carte du jour with a U.S. based account (does not include U.S. territories).Zelle does not take debit cards associated with international deposit accounts or whatsoever credit cards.

HOW DOESZELLE WORK?

When y'all enroll withZelle through your online banking account or mobile app, your proper noun, the name of your financial institution, and the email address or U.S. mobile number you enrolled is shared withZelle (no sensitive account details are shared). When someone sends money to your enrolled email address or U.S. mobile number,Zelle looks upward the email accost or mobile number in its "directory" and notifies your fiscal institution of the incoming payment. Your financial institution then directs the payment into your banking concern account, all while keeping your sensitive business relationship details private.

CAN I USEZELLE INTERNATIONALLY?

In order to useZelle, the sender and recipient'southward bank accounts must be based in the U.S.

Can I Cancel A PAYMENT?

You tin can simply cancel a payment if the person you sent coin to hasn't yet enrolled withZelle. To bank check whether the payment is withal pending because the recipient hasn't yet enrolled, you can go to your activity page, cull the payment you want to cancel, and then select "Cancel This Payment." If the person you sent coin to has already enrolled withZelle, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only ship money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money. If yous sent money to the wrong person, nosotros recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please contact your fiscal institution'southward client service.

HOW LONG DOES IT TAKE TO RECEIVE Coin WITHZELLE?

Money sent withZelle is typically available to an enrolled recipient within minutesane. If y'all transport money to someone who isn't enrolled withZelle, they will receive a notification prompting them to enroll. After enrollment, the coin will motility direct to your recipient'southward account, typically within minutesane. If your payment is pending, nosotros recommend confirming that the person y'all sent money to has enrolled withZelle and that you lot entered the correct electronic mail address or U.South. mobile phone number. If you're waiting to receive coin, you should check to run into if yous've received a payment notification via email or text bulletin. If you oasis't received a payment notification, nosotros recommend following up with the sender to confirm they entered the correct email address or U.S. mobile telephone number. Still having trouble? Delight contact your fiscal institution's customer service.

WILL THE PERSON I SEND MONEY TO Exist NOTIFIED?

Yes! They will receive a notification via email or text message.

IS MY INFORMATION SECURE?

Keeping your money and information condom is a top priority. When you useZelle within our mobile app or online banking, your information is protected with the same technology we employ to keep your banking concern account safety.

I'M UNSURE ABOUT USINGZELLE TO PAY SOMEONE I DON'T KNOW. WHAT SHOULD I DO?

If you don't know the person, or aren't sure yous will go what you paid for (for instance, items bought from an online bidding or sales site), you should not useZelle for these types of transactions. These transactions are potentially high gamble (just like sending greenbacks to a person yous don't know is loftier risk). Neither The Milford Bank nor Zelle for whatever authorized payments fabricated withZelle – for example, if y'all do not receive the particular you paid for or the particular is not as described or as y'all expected.

WHAT IF I GET AN Fault Message WHEN I Endeavour TO ENROLL AN EMAIL ADDRESS OR U.South. MOBILE NUMBER?

Your e-mail address or U.S. mobile phone number may already be enrolled withZelle at another bank or credit union. Call our client back up squad and enquire them to move your email address or U.S. mobile telephone number to your financial institution so you can use it forZelle. Once client back up moves your email address or U.S. mobile phone number, it will be connected to your depository financial institution account so you tin can start sending and receiving money withZelle through your financial institution'southward mobile banking app and online cyberbanking. Please call your financial institution's customer service for help.

Don't have our mobile app?
Download it for free:

App Store

Google Play

App store is a service mark of Apple tree Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Data charges may utilize. Bank check with your mobile phone carrier for details. Apple and the Apple logo are trademarks of Apple tree Inc, registered in the U.Southward. and other countries. Zelle and the Zelle related marks are wholly endemic by Early Alert Services, LLC and are used herein under license.

1 Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle.

2 Must have a bank account in the U.South. to use Zelle.

3 In guild to ship payment requests or split payment requests to a U.Due south. mobile number, the mobile number must already enrolled with Zelle.

4 Mobile carrier fees may employ.